Frequently asked questions about the voip services

Find here the most frequently asked questions about our telephony services, telemarketing, business service, telemarketing, SMTP, servers and multimedia services.

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  1. SIP terminal in descriptions In our descriptions we often use the word 'sip terminal' to describe the device you will use to receive or make calls over the Internet with our voip services. Example: Mobile with an application such as: Zoiper, media5fone, GS Wave. Computer with a softphone like: zoiper, x-lite, Bria ... ...
  2. Best Internet speed for VoIP To use our VoIP services to make or receive calls, you must have 3G, 4G or ADSL internet. We recommend a minimum internet speed of 256 kbps upload and download to provide a good quality service when receiving or making calls. If you do not have an Internet connection, you can use the call ...
  3. Supported audio codecs Our IP telephony service is compatible with the G711u, G711A, G729 and G723 audio codecs. However, we recommend using the G711u or G711a if you have an excellent Internet connection and use the G729 if you have low-speed internet. If you are going to use the service on a mobile phone or tablet ...
  4. Information to set the SIP terminal When you hire our voip telephony service, you will receive by email the following information that will allow you to configure your line in the SIP terminal. In the email titled "Your Hivoox phone line", you will find the following information: CONFIGURATION OF YOUR SIP TERMINAL: Phone ...
  5. CLI for outgoing calls When you make a call with our voip service, the number that appears is the number subscribed with us or another fixed or mobile number that belongs to you.
  6. I cannot log into my account on the website Your question: I am trying to log in to my account, but the following message appears: You have not logged in correctly or your account is temporarily disabled. Our answer: This message means that you are not using the correct username or password, or that you do not have an account on our ...
  7. Get more information about the T.38 protocol and the Hivoox e-mail fax service The T.38 protocol is the protocol for sending or receiving faxes from an IP network, it was designed in 1998 to allow the transport of FAX over IP networks between existing fax terminals. Hivoox uses the T.38 protocol to allow you to receive FAX over the Internet. Included in our virtual ...
  8. Can you tell me about VOIP service and how does it work? The acronym VoIP, which means (Voice Over Internet Protocol), is a technology that allows the transmission of voice or multimedia communications over the Internet (IP). By using Hivoox's telephony services, you are using and enjoying the benefits of VoIP technology and its solutions. VoIP ...
  9. Discover several definitions in the world of VoIP technology VOIP: this acronym stands for Voice over Internet Protocol or IP telephony; it is a technology that can route voice conversations through the Internet or any other IP network. SIP: this acronym stands for Session Initiation Protocol, is a protocol that allows to initiate, modify and close an ...
  10. Find here some common errors that may appear on your phone voip, softphone, ipbx, mobile voip, etc. ...

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