Support & IT

Support & IT: in this category you will find several articles on how the development service, web maintenance, mobile applications, server administration, networks and technical support works, but also answers to questions already asked by our users about Support & IT and answered by our experts. If you're looking for an answer about Support & IT, its resources, setup guides, a tutorial or other additional information about Support & IT, you've come to the right place. Do not hesitate to leave us your question in the comments of the desired service and we will be happy to respond quickly.

  1. How to set up a team of several agents for effective telephone prospecting at Hivoox?

    telemarketing campaign

    When you decide to promote products or services to increase your sales quickly, there are various channels to do so. Among these channels, you have advertising on the Google search engine or on social networks, which allow you to advertise quickly and hope to have positive results. Thousands of companies around the world have chosen these communication channels and had great success.

    However, there are products or services, which will be difficult to sell quickly on the internet because they require special attention and in this perspective telephone prospecting occupies a place of choice, even if its use can be complicated to organize, without professional help.

    To engage with a new service provider or change provider in some cases, the customer needs further explanations

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  2. Can I record my phone calls in Hivoox?

    When you have a business or private phone line, you may find yourself faced with the need to record one, all, or some phone calls. In a business, these records may be needed for verbal contracts with customers, or even for quality control purposes.


    If you are using a Hivoox line, you can request the call recording option to listen to your call conversations. By activating the call recording option, our system will record your phone calls and leave them available in the PBS portal, for you to access.

    To activate this option, you must make a support ticket and request the activation of this service. The cost of call recording depends on the storage space you want to activate. After the activation of the service and the effective recording of the calls, you will see in your

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  3. For the languages offered in your services, are your agents native speakers or do they have accents?

    For the services offered on our website, all our agents have native levels of the language, but they certainly do not all have the accent of the chosen country, since they are mainly native people or foreigners who reside or have resided in the country and who have learned to speak without an accent or with very little accent.

    Anyway, we always adapt to the needs of our customers, and provide them with profiles corresponding to what they are looking for. If your objective is to have an agent who speaks without accents, you will have this agent.

    However, in some cases, we advise to privilege the competence of the agent rather than his accent. For example, if you want to carry out a telemarketing campaign in the United States, you can have experienced agents with a native level

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  4. All teleworkers on your site can do telesales

    Generally, Agents available in a category wish to work exclusively in the chosen category.

    When you subscribe to the service of a telecommuter on our website, you choose an agent in a given category. This agent is trained to work effectively in the chosen category. It is therefore not possible to change tasks along the way because in this case, you will contact an agent who may not be competent in telesales.

    If you want to do telesales, we recommend that you choose the telesales service because the agents in this category are specialized in telephone sales and will be able to give you good results.

    You can also contact us and tell us the desired tasks, and we can then offer you multitasking agents. As you can understand, our goal is to satisfy our customers, and it is

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  5. Are the support service agents telesecretaries or real technicians?

    Our services are separated by categories, and we do our best to respect these categories, considering each time the needs of our customers.

    Our support service is an after-sales service, which aims to provide quality support to your customers. The team is made up of technical sales representatives or technicians specializing in after-sales service in various fields. They will take calls from your customers and help solve configuration, installation or operation problems with your products.

    When you place an order on our site for a technician or a complete support team, we analyze your activity in order to assign you agents experienced in your sector of activity, to offer the best support to your customers.

    To have a telesecretary you must choose the telesecretary service

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